Where we deliver to
If you love our products, we can get them to you no matter where you are in the world.  Shipping costs will vary for countries outside of Australia. Please see below for more information.


Can deliveries be made to a PO Box?
Yes, within Australia deliveries can be made to a P.O Box with the help of Australia Post’s notification card services which will re-direct you to the nearest post office to collect your parcel.  There you will need identification and a signature upon retrieval of your goods.  Once a notification card has been left, it is then the responsibility of the customer to locate the parcel.
Please note: for urgent orders, we recommend that you provide an address where someone can sign for the delivery during business hours as we can not use our express service for P.O Boxes.


Delivery within Australia  
($9.95 purchases under AUD$50/Free for purchases over AUD$50)

Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery.  If no one is home, it is customary for Australia Post to leave a notification card with details of the nearest Post Office who will hold your parcel for up to 2 weeks.

If you would like your package to be left at an unattended delivery address without the delivery driver obtaining a signature, please specify “permission to leave” in the comments section when placing your order. Please note that we do not recommend doing this as no responsibility is taken for lost deliveries if you choose to use this type of service. 

All deliveries within Australia will arrive within 5-10 working days, depending on where you’re located.  

Deliveries are made during normal business hours between Monday and Friday from 9:00am - 5:00pm AEST.  


Delivery outside Australia
(from AUD$14.95)
We use DHL for all international parcel deliveries.  All deliveries outside Australia will arrive EXPRESS within 2-5 working days.  On rare occasions, some deliveries may take up to 3 weeks to arrive if they are held up in customs.

Please note:  We are unable to calculate local customs and sales tax with all international deliveries.  You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods.  The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.  



Currency/Taxes/Duty
All prices listed are in Australia Dollars (AUD).  The conversion rate varies from day to day with the current exchange rate and many banks also charge a small currency conversion fee.  The final charge made to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider.  
All purchased delivered within Australia include 10% GST.
Please note:  to comply with Australian export regulations; we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”.  We are also prohibited by law from marking the order as a “gift”, even if the order is placed with that intention.  


Ordering information
For all online customer service and product enquiries, either email us on onlinestore@billieshoes.com or call our head office on +61 2 9774 2992 between 9:00am and 5:00pm Monday to Friday (AEST).